Payne Hicks Beach is a firm of solicitors regulated by the Solicitors Regulation Authority ("SRA"), whose rules can be found on their website at www.sra.org.uk .

In accordance with our client care responsibilities we have a written complaints procedure and aim to ensure that any complaints are handled promptly, fairly and effectively in accordance with it. In the event of a problem, a client is entitled to complain and the client will be advised to whom within the firm to complain. Upon request, we will provide a client with a copy of our complaints procedure. If for any reason we are unable to resolve a problem between ourselves and a client, the client may utilise the complaints and redress scheme operated by the Legal Complaints Service ("LCS"). There are time limits for making complaints to the LCS. For further details, visit their website at www.legalcomplaints.org.uk

A list of the names of partners of Payne Hicks Beach is open to inspection at its offices at 10 New Square, Lincoln's Inn, London WC2A 3QG.

Payne Hicks Beach is registered for VAT purposes with VAT registration number GB 232 6673 64.

The provision of our legal services may relate to investments (including insurance contracts).  We are not authorised by the UK Financial Services Authority ("FSA").  However, we are included on the register maintained by the FSA so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the SRA. The register can be accessed via the FSA website at www.fsa.gov.uk/register . 

We can also undertake certain activities in relation to other investments which are limited in scope and incidental to our legal services or which may reasonably be regarded as a necessary part of our legal services.